TransformYourCustomer
Supportwith AI

Absolutely! You have full control over how the AI responds. Set custom guidelines, tone of voice, and specific responses for common questions. You can review and approve AI responses before they go live, ensuring they match your brand voice perfectly.

When the AI encounters a question it can't confidently answer, it will gracefully hand off the conversation to your human support team. You can set custom confidence thresholds and fallback messages to ensure customers always get the help they need.

Security is our top priority. We use bank-level encryption (AES-256) for all data in transit and at rest. We're SOC 2 Type II certified, GDPR compliant, and never use your data to train our general models. Your data stays yours, period.

Most businesses are up and running in under 30 minutes. Our setup wizard guides you through connecting your knowledge base, customizing responses, and deploying the widget. No coding required, though we offer advanced options for technical teams.

Yes! Sela supports 95+ languages out of the box. The AI automatically detects the customer's language and responds accordingly. You can also set specific languages for different regions or customer segments.

All plans include email support and access to our comprehensive documentation. Professional plans get priority support with faster response times. Enterprise customers receive dedicated account managers and 24/7 phone support with guaranteed SLAs.

Yes, you can cancel anytime with no questions asked. Your subscription will remain active until the end of your billing period, and you'll retain access to all features during that time. We also offer a 14-day money-back guarantee on all plans.